Metsuda Perfumes and Organics
Overview
Our refund and returns policy have a 30-day validity. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.
To qualify for a return, the item must be unused and in the same condition as received. It should also be in its original packaging.
Several categories of goods are exempt from being returned. Perishable goods like food, flowers, newspapers, or magazines cannot be returned. Additionally, intimate or sanitary goods, hazardous materials, and flammable liquids or gases are non-returnable.
Additional non-returnable items:
– Gift cards
– Some health and personal care items
To finalize your return, we need a receipt or proof of purchase.
Please refrain from sending your purchase back to the manufacturer.
There are situations where only partial refunds are possible:
– Items not in their original condition, damaged, or missing parts for reasons not due to our error
– Items returned more than 30 days after delivery
Refunds:
Upon receiving and inspecting your return, we will send you an email to acknowledge its receipt. You will also be notified about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified period.
Late or Missing Refunds:
If a refund has not been received, please check your bank account. Subsequently, contact your credit card company. There may be a delay before the refund is officially posted. If the issue persists, contact your bank.
If all steps have been taken, and the refund is still pending, reach out to us.
Sale Items:
Regular-priced items are eligible for refunds, but sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. To initiate an exchange, send us an email at info@metsuda.com.ng and ship the item to our physical address.
Gifts:
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Upon receipt of the returned item, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.
You are responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted.
The time for exchanged products to reach you may vary depending on your location.
For more assistance, contact us at info@metsuda.com.ng for questions related to refunds and returns.
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